Rental terms / responsibilities
Service terms & responsibilities
Equipment, fees, responsibilities and returns, agreed in advance. These terms preserve consumer rights that cannot lawfully be excluded.
1. Scope and agreement
These terms apply to QIE RENTAL website enquiries, local laptop hire in Australia, remote physical computers and agreed 3D printing services. The supplying legal entity is identified in your quote or order. Confirm that entity, equipment, scope, contact details and all fees before paying.
Listings and requests help us establish your requirements. Equipment, availability, systems and software, delivery, rental dates, currency and final price must be expressly accepted in a quote and written confirmation. A request marked “confirmed” does not mean payment or delivery has occurred.
These terms and your order agreement apply together. A different, expressly agreed and legally valid written arrangement takes precedence on that point, without reducing rights that cannot lawfully be excluded.
2. Prices, currencies and payment
The current reference rate for Mac mini M4 16GB / 256GB is A$249 per month. MacBook Pro is AUD A$100 per day with an A$1,000 deposit; configuration, availability, taxes and delivery are confirmed first. Other MacBooks, gaming laptops, Windows and RTX 5090 computers, custom installations and extras are quoted individually. AI subscriptions, APIs, paid software, extra storage and specific hardware are not automatically included.
All quotes are in AUD and state tax treatment, hire, service, delivery and other charges. Orders already confirmed in CNY keep their original quote; no exchange rate is automatically assumed. Use verified payment instructions and the agreed reference.
After accepting the quote, pay by the agreed bank transfer method. We manually verify funds received. A screenshot or submitted enquiry is not payment confirmation. Contact us to resolve differences, duplicate payments or availability changes after payment.
3. Local exam laptops
Local service covers Sydney, Melbourne and Adelaide. Exam laptops can be collected by appointment in Sunnybank, Brisbane. Confirm the charges, address and time in advance. Ask about other locations. Laptop hire starts at A$60 per day, increasing with specifications, with an A$300 deposit and A$30 per one-way delivery trip. Return arrangements and charges are included in the quote. Free pickup at Melbourne Docklands or Sydney Town Hall is by appointment; the precise time and meeting point are confirmed separately.
Book at least 24 hours ahead where possible. Requests for delivery within 24 hours use a 1.5× rush pricing rule; the affected charges, calculation base and complete total must be explained and accepted before payment. Requesting urgent service does not guarantee availability or delivery.
Provide the current official exam requirements and complete permitted equipment checks. We prepare the agreed setup, but do not promise compatibility with every exam or operating system, exam results, a pass or institutional approval. Follow exam rules. Our service excludes impersonation, answering exams and bypassing proctoring.
4. Remote computers and permitted use
Hire grants use of the agreed equipment for the agreed period, not ownership. A dedicated computer is not assigned to another renter during that period. It does not automatically include a dedicated internet exit, static IP, exclusive bandwidth or isolation from account-linking decisions. Network features are specified at handover.
You manage your own third-party accounts, licences, projects and keys, and must comply with applicable laws and service terms. Location and configuration do not guarantee freedom from account bans or reviews, a fixed latency or unlimited third-party usage.
Do not use equipment for unlawful activity, unauthorised access, attacks, fraud, spam or infringement. Confirm recovery and maintenance arrangements with support before changing networking, disk encryption, system accounts, remote access or OS versions, or shutting down or erasing the device.
4.1 Direct hire, authorised users and restricted uses
QIE RENTAL quotes and takes payment directly. The same equipment rate applies for the same configuration, hire period and service scope. The Mac mini M4 (16GB / 256GB) is A$249 per month. Any extras must be agreed before payment.
Only the hirer or their company’s team as agreed in the order may use the computer. You must not sublet it, split or resell access, take orders or collect money as an intermediary, or give credentials, time slots or access rights to anyone outside the order.
You must not run a proxy, reverse proxy or API relay for third parties. Unauthorised reverse engineering, security testing or model distillation is prohibited, as is biological research intended to cause harm. For reverse engineering, security testing, biological research or model distillation, describe the intended use and your authorisation before payment. Your written order will specify which work we agree to support.
5. Power, connectivity and security
Remote service relies on power, networks, operating systems and third-party tools. Faults or maintenance may require manual action; recovery timing is discussed for the incident. Uptime, backup power, static IP and round-the-clock response are not promised unless expressly agreed.
Power recovery, automatic login and FileVault settings depend on the model, OS and security needs. Changing encryption or enabling automatic login requires an understanding of the protection changes and explicit authorisation. Automatic recovery is not blanket consent to reduce security.
Save and back up important work before arranging restarts or on-site tests. Report problems promptly. We investigate, take reasonable recovery measures and address affected service under the agreement and applicable law.
6. Deposits, condition and returns
Deposits are separate from hire charges and are not automatic revenue or arbitrary penalties. Check condition, accessories and existing issues at handover, and use both parties’ records at return. Fair wear and tear is not charged as damage.
For damage, loss, missing accessories or late return, we explain the facts, evidence and reasonable costs and discuss them first. The entire deposit is not automatically forfeited. You may dispute charges; disputed and undisputed amounts are handled separately.
For new local laptop orders that expressly accept this rule beforehand: use the agreed local time zone, return deadline and handover method. Each hire order has one 120-minute grace period. The late-use fee equals the actual daily hire rate multiplied by overdue minutes beyond the grace period, divided by 1440, rounded to Australian cents. A partial day is not automatically charged as a full day. Delay caused by our inability to receive the agreed return, or an agreed reschedule, is excluded. For courier returns, agree the handover cut-off in advance.
Before offsetting charges against a deposit, we provide time records and an itemised calculation and allow a reasonable opportunity to check or dispute them. Any shortfall is separately itemised for review, not automatically debited. Damage or loss is handled on evidence and valid agreement, without counting the same loss twice. Continued non-return is not a purchase, does not automatically incur the price of a new replacement, and does not authorise remote wiping or publication of personal information. New rules do not retrospectively alter older orders that did not accept them.
Return conditions, inspection and refund timing are agreed before payment. Following local laptop inspection, we normally arrange return of the undisputed deposit balance within 3 working days and provide a record. A dispute does not freeze the whole balance. Actual refunds are evidenced by completed transfers and verifiable records.
7. Changes, extensions, cancellations and refunds
Extensions require availability and a new quote; there is no automatic renewal debit. Contact us early with your request number to reschedule, cancel or end early. Change-of-mind arrangements follow reasonable terms expressly accepted before payment; charges must have a basis.
If we cannot supply a paid, agreed service, we explain promptly and discuss an acceptable alternative. If you do not accept an alternative, we refund the portion we cannot provide. Faults, quality issues or failures to meet consumer guarantees receive remedies required by applicable law.
Refund arrangements remain subject to non-excludable consumer rights. Amounts, methods and progress must be verifiable. Undisclosed extra handling fees cannot be added afterwards.
8. Backups, sign-out and resetting
Keep independent copies of important files, code and records. Continuous backup, data recovery or high availability must be separately agreed before payment. Your backup responsibilities do not remove our legal duties of care or liability.
Before the agreed end time, back up, sign out and remove keys and device authorisations. Contact us in advance if you cannot do so. The environment is cleaned and reset before the next customer; recovery of data after resetting is not promised.
Local exam laptops receive the agreed system reset and clearing of previous rental files. Do not impose a device lock you cannot remove, change ownership registration or dismantle or modify hardware without authorisation.
9. Responsibility and consumer rights
We supply equipment and services under applicable law and the accepted agreement and remain responsible for our legal obligations. Causes, reasonably foreseeable loss and remedies depend on the facts and law; disclaimer wording is not a blanket refusal of responsibility.
Third-party platform reviews, account decisions, exam rules, your installations or actions, and power or network incidents can affect use. These uncertainties are not a guarantee of outcomes and do not automatically excuse our own acts or failure to meet obligations.
Report issues promptly and take reasonable steps to prevent avoidable additional loss. Both parties may keep handover, communication, fault and fee records and discuss repair, replacement, service extension, refunds or other legally applicable remedies.
10. Suspension, termination and updates
For non-payment or a remediable breach, we ordinarily give reasons, required action and a reasonable opportunity to remedy it first. Active unauthorised access, attacks or urgent security risks may require necessary, proportionate temporary measures, followed by notice and review where practicable.
If we confirm subletting or resale before activation, we will cancel the request and refund all hire fees paid for that order. If a breach is reported after activation, we will explain the grounds and give you an opportunity to respond. We may end the hire for a substantiated material breach or a breach that continues after a reasonable opportunity to remedy it. We will itemise the hire supplied and refund prepaid hire for the unused period. Any claim for loss will be explained separately with its basis and amount. To request a review, quote your order reference to Melpcast on WeChat or customersupport@qiestudio.au.
Suspension or termination does not automatically remove refund rights for unprovided services or authorise arbitrary deposit retention or unagreed data deletion. Final charges, returns, account sign-out and data handling follow the agreement and applicable law.
The current version is shown on the page. Material changes are notified before applying and any legally or contractually required agreement is obtained. Updating the website does not retrospectively change confirmed prices, responsibilities or cancellation rights.
11. Contact and disputes
For service, data or fee questions, contact WeChat Melpcast or customersupport@qiestudio.au with your request number, issue and preferred resolution. Do not send passwords or keys. We investigate and discuss next steps.
Australian laws relevant to the transaction and other applicable mandatory rules apply. Your right to seek help from relevant consumer bodies, courts or tribunals is unaffected.
12. 3D printing and model files
Printing time is quoted at AUD A$25 per hour. Browser previews and customer-entered time calculations are references, not slicing results or a final quote. Confirm model version, units, size, quantity, material, colour, supports, finish, time, any minimum charge, taxes, delivery and final total before payment. Material and other costs are not automatically included.
Production starts after the quote and payment arrangements are confirmed. Scope changes and any associated extra cost or delay require agreement first. Confirm tolerances, intended use and how failed prints or reprints will be handled. A custom item is not automatically excluded from consumer guarantees or legally required remedies.
You must have the right to submit and reproduce the model. Discuss any safety-critical or functional use before ordering; a display preview is not engineering validation. Cancellation costs must reflect reasonable, documented work or materials under terms accepted before payment; there is no automatic blanket no-refund rule.
13. Chinese and English service
You may discuss requirements, quotes and support in Chinese or English. These versions are intended to explain the same terms. If wording appears inconsistent, contact us to clarify and record the agreed meaning before paying; no language version removes mandatory consumer rights.