Privacy policy | QIE RENTAL

Support requests and screenshots

We store the order reference, assigned device identifier if available, issue type, incident time, description and staff reply with your support request. You may attach a redacted screenshot for diagnosis. Only the booking account and authorised staff can access the attachment. Please remove passwords, keys, identity documents, exam material and payment receipts.

1. Scope

This policy explains how QIE RENTAL handles personal information for website enquiries, agreed rentals and 3D printing enquiries. Contact WeChat Melpcast or customersupport@qiestudio.au. The supplying legal entity is identified in the quote or order confirmation.

2. Information we handle

Account information: registration email, salted password hash, login sessions and information needed for account security. We do not store your website password in plain text.
Request information: account association, contact email, equipment type, start date, rental duration, purpose and notes; local laptop enquiries also include city, WeChat/phone, handover preference and urgency.
Enquiry source: limited platform, campaign and content-source tags may be held in the browser for about 30 minutes and associated with a submitted request for authorised staff to assess its source.
Operations and security: server logs such as request IP, errors and login-attempt information help operate the service, limit abuse and troubleshoot. This does not mean a customer-facing login history panel is available.
Handover and payment records: necessary communication, handover and transfer-verification information supplied through agreed channels. Website request forms do not accept card details or payment-proof uploads.

3. Purposes and necessity

Information is used to process enquiries, confirm configurations and availability, arrange delivery and return, verify payment, provide support and maintain security. Source tags help assess enquiries; they are not verified sales or advertising impression statistics.

Missing required information may prevent service arrangements. Notes are optional. Do not submit third-party passwords, API keys, identity documents or unrelated sensitive information.

4. Cookies, browser storage and search

Essential session cookies keep you signed in; source tags may be stored temporarily in the browser. Help-centre search filters article titles and summaries locally without sending search terms to an external search service. Advertising tracking scripts are not currently integrated.

You can manage cookies and storage in your browser; removing essential session data signs you out. External links are governed by the destination’s policies.

Only authorised staff handling the service may access requests. Necessary information may be processed by hosting, network, email or agreed remote-support providers, limited to service delivery or disclosures required by law or applicable authorisation.

Processing locations may differ from the computer’s location. Where delivery requires an overseas third-party service, we first confirm the necessary information and handling for that service. New payment or external customer-management services will have their data needs explained before activation.

We do not sell enquiry information. Renting a device does not give us blanket permission to access third-party passwords, all files or screen contents. Remote assistance requires a separately discussed scope and authorisation.

6. Retention, security and backups

The website uses HTTPS, salted password hashes and account/admin access controls. No system can promise absolute security; contact us promptly about suspected account or data issues.

Information is retained for as long as needed to provide services, keep necessary operational records, resolve disputes and meet applicable legal requirements. Deletion requests are considered against these needs; immediate deletion of every record is not promised. Necessary backups follow their update cycle and remain access-restricted.

Saving a website enquiry does not back up files on your rented computer. Manage your project backups, sign-outs and key revocations; end-of-hire cleanup is covered by the service terms.

7. Access, correction, deletion and complaints

You can sign in to view your own requests. To access, correct or request deletion of information, or raise a privacy concern, contact us with the request number and necessary verification information. We reasonably verify identity to prevent unauthorised disclosure or changes.

If we cannot fully meet a request, we explain why and discuss available steps. Your rights to seek help from relevant privacy or consumer authorities remain unaffected.

8. Updates

This page shows its version. New purposes, external services or material handling changes will be explained and any required agreement obtained. The policy version and submission time are retained with requests; historical requests are not retrospectively marked as having accepted a later version.

9. Local model preview and printing enquiries

STL/OBJ files selected in the printing workbench are parsed in browser memory; the tool does not automatically upload or persist them on our server. Model names, dimensions and entered preferences form a text enquiry summary. Copying that summary uses your device clipboard; email opens your mail application. Files are not automatically attached.

If you send models, links or requirements by email or WeChat, we receive that material through your chosen channel and use it to assess, quote, produce and support the agreed work. Those channel providers also process information under their policies. Share only what is needed and avoid unrelated confidential or personal data. Access and retention follow the rules above.